Frequently Asked Questions
What are my payment options?
You can pay safely and securely with PayPal, or with your credit or debit card.
How do I download an indicator?
Once your payment has been processed, your confirmation page (which will also be emailed to you) will allow you to download a pdf document. The pdf document will have a link that you can copy and paste into thinkorswim to import the indicator.
Do you allow returns or refunds?
Do you offer support after purchase?
Yes, of course! Feel free to contact us if you need any help or have any questions. We will be happy to help. Additionally, if you find a bug in the code, contact us so we can fix it for you.
Do you offer any price discounts?
Yes, if you have a promo code, you can enter it at checkout to receive a discount.
You can receive our discount offers by providing your email address and agreeing to receive promotional emails.
If I request custom programming, will my ideas be kept confidential?
Yes. We will not share your ideas with anyone else or re-sell your custom code to anyone other than you.
If I request custom programming, can you make changes to the code after it is done.
We stand by our work, so if there are any bugs or errors in the code, we will fix it for you free of charge. However, if you would like us to make changes that expand the original scope of the project, such as adding additional features, we may require additional compensation.
Do you have any products for platforms other than Thinkorswim?
Yes, some of our products are also available for TradeStation.
Do you have an affiliate marketing program?
We have a referral program. which gives you the opportunity to earn 20% commissions for every customer you send our way. Click here for more info.
If I purchase an indicator, will I receive updates for free?
Yes, any time we update an indicator, we will send you the updated version for no additional cost.
Do you offer free trials?
No, we do not offer free trials.