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Frequently Asked Questions

  • What are my payment options?
    You can pay safely and securely with PayPal, or with your credit or debit card. You can be confident that your payment information is secure. All transactions are processed either through PayPal or Stripe, and are not stored or processed on our servers.
  • Do you offer any price discounts?
    Yes, if you have a promo code, you can enter it at checkout to receive a discount. You can receive our discount offers by providing your email address and agreeing to receive promotional emails.
  • Do you allow returns or refunds?
    Since our products are digital files, and not physical goods, all sales are final. Returns, exchanges, and cancellations will not be accepted. If a product sold is significantly different than as described, contact us and we will try to rectify the situation by fixing the code or offering a refund, at our discretion.
  • Do you offer free trials?
    No, we do not offer free trials.
  • How do I download an indicator?
    Once your payment has been processed, your confirmation page (which will also be emailed to you) will allow you to download a pdf document. The pdf document will have a link that you can copy and paste into thinkorswim to import the indicator. To import the indicator into thinkorswim, open thinkorswim, click the Setup icon in the upper right corner, click Open Shared Item, copy and paste the link from the pdf document, click preview, then click open. For more info, click here.
  • Do you offer support after purchase?
    Yes, of course! Feel free to contact us if you need any help or have any questions. We will be happy to help. Additionally, if you find a bug in the code, contact us so we can fix it for you.
  • If I purchase an indicator, will I receive updates for free?
    Yes, any time we update an indicator, we will send you the updated version for no additional cost.
  • If I request custom programming, will my ideas be kept confidential?
    Yes. We will not share your ideas with anyone else or re-sell your custom code to anyone other than you.
  • If I request custom programming, can you make changes to the code after it is done?
    We stand by our work, so if there are any bugs or errors in the code, we will fix it for you free of charge. However, if you would like us to make changes that expand the original scope of the project, such as adding additional features, we may require additional compensation.
  • Do discount codes apply to custom programming?
    No, discounts codes only work for pre-made indicators, not for custom programming.
  • Do you have any indicators for platforms other than Thinkorswim and TradeStation?
    No, our indicators are only available for Thinkorswim and TradeStation. We do not do coding for other platforms.
  • Do you have an affiliate marketing program?
    We have a referral program. which gives you the opportunity to earn 20% commissions for every customer you send our way. Click here for more info.

Have any other questions?

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